Genetic Data User Interview Guide

Internal Reference

Research plan

Research goal: 

How do oncologists use and think about genetic testing/data? 

Method: 

Interview/Critical use technique/funnel technique

Pros: 

quickly uncovers issues; can capture use recently or from past; can capture uncommon use-cases; emphasis on priority cases. 

Cons: 

Recall-based/relies on memory; may not represent typical use; try to represent things in an overly good or bad light.

Participant 

Name: 

Role:

Clinic: 

Contact info: link to drive location

Interview

Interviewer: Patricia Hibbard Chavez

Date/time: yyyy/mm/dd, __:__ am/pm

Recording: direct link to drive location

Analysis/artifact(s): direct links to drive location

Note-taker: name/email

Observers: Internal team - Development team(s)/internal stakeholders (product owner, client services, etc.) present

Immediate follow-up: debrief with observers/internal team

Recommended UX follow-up/how to account for Cons: contextual inquiry

In-house primary client service rep: 

About the participant/keep in mind:

Intro: 

Hellos and noting thanks for their time; who’s all here; approximate timing of conversation

Why we’re here: 

We want to better understand how oncologists use genetic data - it really boils down to when do you use genetic testing/data and why. Our goal is to get a grasp of its impact on your understanding of, and response to, your patient and their cancer. 

Scenario: if applicable

Questions

  1. Walk me through a typical day at the clinic

    (probe: new patients vs patients somewhere else in their onc journey)

  2. Tell me about the last time you used genetic testing for a patient you were seeing. 

    (Did you order the tests, too, or did you only refer to results? Why? When did you order tests and/or refer to the results? Why? What’s the timing of getting results? How often are you ordering/referring?)

  3. What are things you do with genetic data? Which is the most important to you? What do you do most frequently? What is it not good for? 

  4. Tell me about a particular time you used genetic testing for your patient and it helped you be effective in your treatment response.

    (What task were you doing at the time? Why did you use genetic testing? In what way did it make the treatment response effective? Has this happened before? Who else was involved? Did you require assistance?)  

  5. Is there another time it made tx effective? 

    (Is this data used in a different way to answer any other kinds of questions? Or otherwise make you successful in a patient’s journey?)

  6. Tell me about a particular time you used genetic testing for your patient and it DID NOT help you to be effective in your treatment response.

    (What task were you doing at the time? Why did you use genetic testing? In what way did it make the treatment response effective? Has this happened before? Who else was involved? Did you require assistance?) 

  7. Is there another time it made tx ineffective? (Has the data caused ineffectiveness/obstacles in your work in a different way?)

  8. Final Follow up questions garnered from chat with internal team 

    (Interviewer to reframe if necessary)

  9. Any questions you thought I’d ask today that I didn’t? Any other things you’d like to share?

Resopnses

Closing: 

Note of thanks

Further interviews - try to get a date/time nailed down now, if possible

Capture participant recommended other interviewees

Internal Team Debrief

What did folks hear?

What was surprising to you? 

Anything else notable to you that hasn’t been mentioned?

Review info for next interview if applicable

Responses: